Frequently Asked Questions

Our current store hours can be found on our contact page

You can find the status of your order on your order page. This can be accessed by clicking on "View your order" in both your order confirmation email and your shipment confirmation email.

If you cannot find the email please contact customerservice@karavelshoes.com and we can resend it to you.

Yes you can. Once your order has been processed you will receive a shipping confirmation email. That email will contain the tracking information for your order. You can also click on "View your order" and it will take you to your order page with all of your purchase details including tracking information.

If you cannot find the email please contact customerservice@karavelshoes.com and we can resend it to you.

To change or cancel your order please contact us at customerservice@karavelshoes.com.

This is where you can find our Refund Policy

For manufacturers defects please contact us so we can best determine how to help you. 

karavelshoes.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

karavelshoes.com ships to addresses within the U.S. contiguous 48 States, and Canada.

At this time karavelshoes.com does not ship to U.S. Territories, and APO/FPO/DPO addresses.

At this time any giftcard's purchased in the store cannot be used online.

At this time any rewards earned in the store cannot be used online.

The only discounts or coupons able to be used online will state that they are valid online otherwise they are in store only.

Shannon does her nails, please feel free to ask to see them any time you come in!

Yes! We can absolutely help you. We have 3D footscanning technology, a highly trained sales staff, and a large selections of sizes and widths to help find you the right size and take care of your problem feet.

You are welcome to bring your old shoes when you get fitted for new ones. This can help us identify how they have worn, and help us address any issues that you may have. With or without your old shoes we are able to assess your needs with 3d foot scanning and gait analysis.

We encourage you to spend several hours or more walking around your home in your new shoes to make sure you're happy with them. If they're not to your liking please come see us for an exchange or refund. For further details see our Refund Policy.

Only one discount may be applied per purchase.

Rewards are unable to be combined with any other discount.

Any rewards earned from in store purchases can only be applied towards the price of retail product.

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