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News

  • Navigating the New Normal - FOOTWEAR INSIGHT

    Customer service used to mean a thorough fit process, thoughtful product recommendations and personal attention. We should know: Footwear Insight has been recognizing shops that excel with the Gold Medal Service Award since 2015. But in the wake of the global COVID-19 pandemic and the shutdowns that resulted, the footwear independents who set the standard for treating customers right have had to grapple with an entirely new world: Service with a smile looks a lot different when you’re smiling behind a mask.
  • Business During COVID-19: Karavel Shoes

    Businesses across the state have been finding creative ways to keep their employees and customers safe during these unprecidented times.We spoke to Rick Ravel of Karavel Shoes, a BBB Accredited Business owner and BBB Board Member, about the steps they've taken as Texas has reopened.
  • Creativity Helps Karavel Shoes Reopen

    From the time the city shut down retail on March 23, until reopening on May 1st, Austin-based Karavel Shoes used the downtime to clean and work on DIY projects, including creative ways to make customers and staff feel safe coming together amidst the COVID-19 outbreak.
  • Amid coronavirus outbreak, Austin’s Karavel Shoes rethinks its business model

    When Karavel Shoes closed in March due to the coronavirus pandemic, owner Rick Ravel immediately began thinking about what reopening the store, which specializes in comfort footwear and orthotics, would look like. The answer includes cubicles made of PVC piping and fabric.